Terms & Conditions:
Please make sure to fill in and/or provide all necessary details upon booking your adventure tour/s. Once you have completed the booking process, a booking confirmation will follow by email from Bergrisinn-Iceland Untouched containing the services booked. The email/voucher will be your proof of payment so please bring it with you on the day of your tour. Please note that you are responsible for carefully checking all details on your confirmation and related travel documents to ensure that they are correct. In the event of discrepancy, such as booking mistakes where the wrong date and/or incorrect number of participants was booked please contact Bergrisinn-Iceland Untouched immediately as it may not be possible to make amendments to your reservation when it gets closer to your departure date. Iceland Untouched can not be responsible for mistakes in the booking process.
Bergrisinn-Iceland Untouched reserves the right to alter itineraries and/or timetables should it be necessary, due to adverse weather and or other related conditions. Bergrisinn-Iceland Untouched is not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, weather, war, natural disasters etc. and/or other unforeseeable matters. You are responsible for providing Bergrisinn-Iceland Untouched with the correct contact information and related details so that we can keep you informed in the event of changes made to the services booked.
Please note that all prices for the services provided by Bergrisinn-Iceland Untouched, are given in EUR. As a local operator, Bergrisinn-Iceland Untouched can not be responsible for local (ISK) currency fluctuations and or additional fees outside its control that may be applied such as bank transfer fees, credit card fees and etc.
Pick-up & Drop-off Services:
Bergrisinn-Iceland Untouched offers pick up and drop-off services for all tours. Please read the tour description very carefully. You as the traveler are responsible for your pick-up, this includes providing Iceland Untouched with your pick up location in time as well as being ready at the correct time for the pick-up for your tour. Bergrisinn-Iceland Untouched will provide you with information about your pick up time, provided upon booking. If you are unsure when to be ready for your tour then please contact;
Please note that missing the pick-up does not entitle you to a refund of the price paid for the services. You are responsible to be ready for pick up at the assigned pick up point from the start of the pick up time in order to not miss our guides when they arrive to pick you up.
Icelandic weather and conditions:
All adventure trips and outdoor activities are dependent on weather and general conditions. We reserve the right to change your itinerary and/or cancel your trip with your safety in mind. Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please be aware of this and respect your guides authority to do so. This is especially valid for winter travel in Iceland.
Guests/Clients are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times according to Iceland Untouched guidelines or their partners’ guidelines and must take proper responsibility for their own safety. All adventure tours and outdoor activities carry inherent risks and Iceland Untouched or its partners do not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure). With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for
your participation in your trip.
Bergrisinn-Iceland Untouched does not collect or manage any personal data unless it has been provided to Iceland Untouched voluntarily by the customer.
Iceland Untouched complies with national data protection laws that control the use and the collection of data. No data is sold to or shared with third parties. Your credit card information is only used to process orders you place for Iceland Untouched services, and goes through an official payment provider.
Cancellation of multi-day, group and trekking tours:
20% non-refundable deposit at time of booking
60-31 days prior to travel: 50% penalty
30 days prior to travel: 100% penalty
Cancellation of Day tours:
One week prior travel; 30% penalty
Less then one week prior travel; 100% penalty
Please note: All cancellations must be made in writing and should be sent to firstname.lastname@example.org. If it is not possible for you to send us your cancellation via email, please contact us by phone +1 (857) 342 3157 or +3546960171.